Dr. Cuthbertson oversees the British Columbia (BC) Canada Office of Patient-Centred Measurement and leads the BC Ministry of Health’s strategy for measurement and reporting of patient-centred care. Since 1998 Lena has been a surveyor with Accreditation Canada. Lena held a Picker Institute USA Fellowship between 2004 and 2006, exploring experiences of loneliness, helplessness and boredom in residential care for frail seniors. Lena has supported patient-centred measurement initiatives of many organizations, including the BC Office of the Seniors Advocate, Canadian Partnership Against Cancer, Canadian Foundation for Health Improvement, Health Quality Ontario, Ontario Hospital Association, Canadian Institute for Health Information, Nuffield Trust, King’s Fund, National Voices UK, Picker Institute Europe, International Foundation for Integrated Care, and Bureau of Health Information, Australia.
Lena is passionate about translating data, especially patient self-reported data, into information; and information into action to improve the satisfaction, experiences and clinical outcomes for patients and their families.